Redundant Entry (3.3.7 – Level A )

‘Redundant Entry’ requires websites to auto-fill or provide information that’s required more than once in the same process.

Introduction

When a user is following a multi-step process, they may need help if information is asked for on more than one step of the process.

Requiring users to remember, re-type or replicate information within a process may be difficult for some users due to the cognitive requirements. Users with memory issues or who experience cognitive fatigue will benefit from fields auto-filling with information entered previously.

How to Pass ‘Redundant Entry’

If a process requires information that a user has previously provided to be entered again in the same process:

• auto-fill the information; or
  
• make the information available to select.
  

Exceptions

• Where re-entering the information is essential

• If the re-entering is required for security
  
• When information entered previously is no longer valid

‘Redundant Entry’ Tips

A browser’s auto-fill feature is not sufficient.

Your website doesn’t need to retain information between distinct sessions for a user.

Making information available could include auto-filling, providing drop down options or a check box to copy across previous responses.

See Also

• Accessible Authentication
• Understanding Success Criteria 3.3.7 (W3C)